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At 24www, we want you to know exactly what happens to your personal information when you use our platform. This policy covers what we collect, why we collect it, and the choices available to you — with access and eligibility depending on your local law and eligible regions.
When you open an account on 24www, we collect the information needed to verify your identity, process transactions, and keep your account secure. This includes your name, contact details, and the payment method you choose — whether that is bKash, Upay, or Bank Transfer. We do not sell your personal data to third parties for their own marketing purposes. Data we hold is used to operate your account, process deposits and withdrawals through your chosen payment rail, and respond to support requests you raise with us. We retain records for as long as your account is active and for a period after closure as required by applicable rules in your eligible region. If you access our platform from Bangladesh, your use is subject to local law and the terms applicable to your region. We apply reasonable technical measures to protect data in transit and at rest. Any third-party service providers we work with are bound by data-handling obligations consistent with this policy. You can review the full scope of data we hold by contacting our support team through the channels listed on this page.
Understanding what falls inside and outside this policy helps you make informed choices about your account and data.
This policy covers all data collected when you register, log in, or update your 24www account — including your email address, device identifiers, and session activity recorded during your use of the platform.
Deposit and withdrawal records processed through bKash, Upay, or Bank Transfer are covered by this policy. We hold transaction references to support account queries and to meet record-keeping obligations in your eligible region.
General browsing of our lobby pages may involve cookies and analytics data. This policy explains what those tools collect and how you can manage cookie preferences through your browser or account settings.
Payment processors, identity verification providers, and game content studios operate under their own privacy terms. This policy does not extend to data those third parties collect independently on their own platforms.
You have real choices about the information we hold on your account. If you want to see what data we have on file, you can submit a data access request through our live chat or email support — we will respond with the details we hold for your account. If any information is incorrect, such as a contact number or payment detail, you can update it directly in your account settings or ask our support team to correct it on your behalf. Where local law in your eligible region gives you the right to request deletion of certain data, you can raise that request with us in writing. We will confirm what can be removed and what must be retained under applicable rules. None of these steps require you to close your account first — you can raise a data question at any time while your account is active.
Submit a data access request via live chat or email. We will provide a summary of the personal information held on your account, including contact details and transaction references.
Update your contact information directly in account settings. For fields you cannot edit yourself, contact support and we will make the correction after verifying your identity.
If you have a question about how a specific piece of data is used or stored, send it to our support team. We aim to give a clear, specific answer rather than a generic policy reference.
Where your eligible region's rules permit deletion, submit a written request through our support channels. We will confirm what can be removed and explain any retention obligations that apply.
If you have a question about your data or this policy, use any of the support routes published on our site. We do not publish response time commitments here, but each channel is staffed and monitored.
Open the chat widget on any page of the 24www site to reach our support team directly. This is the fastest route for account-specific data questions.
Send your data request or policy question to the email address listed in the Contact section of our site. Include your registered account email so we can locate your records.
The Help section of your signed-in account area contains published policy documents and submission forms for data requests. Start there for self-service options before contacting support.
We apply consistent data handling practices across all account activity on 24www, from the moment you register to the point your account is closed.
We use cookies to keep your session active and to understand how the platform is used. You can manage non-essential cookies through your browser settings. Essential cookies required for login and account security cannot be disabled without affecting platform function.
Your account is protected by password authentication and session controls. If you notice activity you did not authorise, contact support immediately through live chat or email so we can review and secure your account.
We keep your account data for as long as your account is active and for a period after closure as required by applicable rules in your eligible region. You can ask us what retention period applies to your account by contacting support.
When we make material changes to this policy, we will notify you through your registered contact details or via a notice in your signed-in account area. Continued use of the platform after notification means you have seen the updated terms.
These are the questions we hear most often about how we handle account data and what your options are.
We collect the details you provide during registration — your name, contact information, and the payment method you choose, such as bKash, Upay, or Bank Transfer. We also record session and device data to keep your account secure and to meet applicable regional requirements.
We work with payment processors and identity verification providers who handle specific parts of your account journey. These providers are bound by data-handling obligations. We do not sell your personal data to third parties for their own marketing use.
Submit a data access request through live chat or the email address listed in our Contact section. Include your registered account email. We will respond with a summary of the personal information we hold for your account.
Yes. Some fields can be updated directly in your account settings. For fields you cannot edit yourself, contact our support team and we will make the correction after verifying your identity through the standard account check.
We retain records for a period after account closure as required by applicable rules in your eligible region. The exact period depends on local requirements. You can ask our support team what retention period applies to your specific account.
Raise your complaint directly with our support team via live chat or email. If you are not satisfied with our response, you may have the right to escalate to a relevant authority in your eligible region, depending on local law and the rules that apply to your account.